Privacy Policy

Last updated: April 2026

1. Introduction

SS Trade UK Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sstrade.co.uk or use our building and renovation services. We are registered in England and Wales and comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Project Information: Details about your renovation or building project, property type and location
• Technical Data: IP address, browser type, operating system, pages visited, referring URLs
• Cookie Data: Information collected through cookies and similar tracking technologies
• Communication Data: Records of correspondence via email, phone, or our contact form

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotations for building work
• To deliver our building, renovation, and construction services
• To send you project updates, appointment confirmations, and relevant communications
• To improve our website, services, and overall customer experience
• To comply with legal and regulatory obligations
• To administer our business and maintain internal records

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases as defined by the UK GDPR:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications
• Contract: Where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract
• Legitimate Interest: Where processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your rights
• Legal Obligation: Where processing is necessary to comply with a legal obligation, such as tax and accounting requirements

5. Data Sharing

We do not sell your personal data to third parties. We may share your information with:

• Our trusted subcontractors and suppliers, only as necessary to deliver our building services
• Professional advisers including solicitors, accountants, and insurers
• Regulatory authorities and government bodies when required by law
• Website hosting and analytics providers who assist us in operating our website

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly, including session management and security
• Analytics Cookies: Help us understand how visitors use our website so we can improve the user experience
• Functionality Cookies: Remember your preferences and settings for a more personalised experience

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 24 months. Project records and contractual data are retained for 10 years in line with construction industry standards and statutory limitation periods. You may request deletion of your data at any time, subject to our legal obligations.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing of your data for certain purposes

To exercise any of these rights, please contact us at info@sstradebuilder.co.uk. We will respond to your request within 30 days.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: info@sstradebuilder.co.uk
• Phone: +44 9757 241 561
• Address: 23, Brockenhurst Garden, Ilford, Essex, IG1 2QW

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. Visit ico.org.uk for more information.